Setting up and using email
What is POP3 and how do I make it work?
What is a catchall email address and how do I set it up?
What about Webmail?
How do I forward or redirect email?
How do I use an Autoresponder?
Understanding POP3 and making it work
POP3 (Post Office Protocol 3) email stores your email on the server to be downloaded locally by your email program. If you don't want to use POP3 email, you can setup an email redirect to forward your email to an outside email address.
Here's how you can create a POP3 account for your own domain:
1) Log in to your control panel for the appropriate domain.
2) Click on MAIL.
3) Click on ADD NEW MAIL NAME
4) Enter the mailname that you want to create (only the part in front of the "@" eg. "bob", not the full address).
5) Enter your choice of password and confirm the new password.
6) Tick the "Mailbox" box.
7) Click on OK.
If you ever want to change the password for a POP3 email account:
1) Log in to your control panel.
2) Click on MAIL.
3) Select the mailname that you want to modify.
4) Click on PREFERENCES.
5) Enter the new password and confirm the new password.
6) Click on OK.
If you forget or lose your control panel password, we can reset it for you.
Now, email will start collecting on the server and can be downloaded to be read locally by your email program or read directly on the server using the IMP Webmail program.
Configuring your email application to download your POP3 email:
Exact details depend on your individual mail program. Generally, you need to access the Tools menu and then set up a new Account.
For your incoming server use:
server name: yourdomainname.com (replace "yourdomainname.com" with your actual domain name).
server type: POP3
username: your-mailname
password: your-password
For your outgoing server you should generally use your existing ISP's SMTP settings and make sure that your mail program is set to use different details for outgoing and incoming mail. In some cases you can use our SMTP server - in this case use the same details as for your incoming mail server. This will only work if your ISP allows mail relaying through port 25.
Creating and using a "catchall" email address
A catchall email account allows mail sent to any non-specified mailname at your domain to be dealt with in a particular way determined by you. You can use this as a global mail drop or as a means of bouncing unwanted email.
To send all unresolved email to a catchall email address:
1) Log in to your control panel.
2) Click on MAIL
3) Click on PREFERENCES.
4) Under "Mail to nonexistent user:", check the radio button for "Catch to address:", then enter the address where all unresolved email should go. You can enter either one of your domain's POP3 or email redirects or an outside email address.
5) Click on OK.
If you prefer to force all unresolved email to bounce back with a specific message, in step 4 above instead check the radio button for "Bounce with phrase" and enter the text that you want to appear when the message bounces.
Any mailnames you create will not be affected by these changes - they apply only to unspecified (unresolved) mailnames.
Using Webmail to access your email
With IMP Webmail you can check your email at any place that has an internet connection. You can access Webmail either through your control panel or by going directly to http://webmail.yourdomain.com (replace "yourdomain.com" with your actual domain name). To access this via the control panel just log in, click MAIL then the mailname you want to access, then click WEBMAIL. In each case you then need to log in with your mailname and password.
IMP Webmail is really useful if you need to access your email while travelling or if you do not have access to your home/work computer, but it should not be considered a replacement for a standard email program that downloads email to your computer. The storage space that you have on the server is limited (the amount depends on your hosting plan), so you want to make sure that you periodically download or delete your email from the server.
PLEASE NOTE: IMP Webmail can only be used to read email that is stored on the server through a POP3 account, not email that is redirected to another address. IMP Webmail is not as fully featured as a standard email program that downloads email locally to an email program such as Outlook or Eudora. Webmail is offered free of charge and we do not offer any specific support for it. Please refer to the help screens that are integrated into IMP for more information on how to use Webmail.
The IMP Webmail program uses IMAP4 which accesses your email directly in your mailbox (it is not copied or downloaded anywhere) instead of downloading it as POP3 email. This means that there are some limitations and it cannot write new files, so you are not able to have a "sent" folder, since the accumulated sent messages would cause storage quota problems. If you have problems using IMP or do not like how it works, you might want to consider using a standard email program that downloads your POP3 email or reads it as IMAP4 on the server.
Email forwarding/redirecting
Instead of creating a mailbox, you may prefer to setup up an email redirect instead. In this way you can access email without making any changes to your existing email program.
To create an email redirect:
1) Log in to the control panel for your domain.
2) Click on MAIL.
3) Click on "Add new mail name"
4) Enter the mailname that you want to create (eg "bob", not the full address). Do not enter a password and do not tick Mailbox
5) Click on OK.
6) Click on REDIRECT.
7) Tick the Redirect box. Enter the email address that you want to redirect to. This can be any one of your POP3 email mailbox accounts or an outside email address.
8) Click on OK
To change where email is redirected:
1) Log in to the control panel for your domain.
2) Click on MAIL.
3) Find the mailname that you want to modify and click the symbol to the left of it in the "R" column..
5) Change the email address in the "Redirect address" box to the new address that you want to use.
6) Click on OK.
Email will begin forwarding to the address that you specified.
You can change from a mailbox to a redirect, or from a redirect to a mailbox by following the above procedures and selecting the desired options. You can also use similar procedures to set up a mail group (an email address that forwards to multiple email addresses). Please note however that mailgroups must never be used for spam.
Using Autoresponders
Your account comes with autoresponders which can be set to give a reply to each email received, or only to certain emails. You may wish to use this to acknowledge receipt of email, or to give a vacation reply.
To set up an autoresponder:
1) Log in to the control pane for your domainl.
2) Click on MAIL.
4) Select the mailname that you want to modify.
5) Click on AUTORESPONDERS.
6) Click on "Add New Autoresponder".
7) Enter a name for the autoresponder.
8) Configure the desired properties for the autoresponder.
9) Click on OK to take you back to the email configuration page.
10) Click on OK.
PLEASE NOTE: Autoresponders normally send out a reply each time an email is sent to them. If you would like to configure the autoresponder to behave like a vacation reply, you'll need to set the "Reply to unique e-mail address" to a period of one or more days. This is important, because if you have a vacation reply send out a response for every email, you will probably be removed from any mailing lists that the address is subscribed to.
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